All My Sons Moving and Storage

Major scam - DO NOT GIVE THIS COMPANY YOUR BUSINESS. We were charged nearly $1200 to move 1 room (studio apartment) worth of furniture 11 miles from an independent senior living facility to an assisted living facility. They did no packing at all, even though that was supposed to be part of the service. We were willing to pay the estimated $600-700 that we were told initially (even though that seemed really high), because it included both packing and moving and we really needed to worry about more important (human) aspects of the move. The 2 guys, while nice enough, showed up in a giant rented moving truck and then proceeded to move in slow motion - spending more time texting than working. When it was all done, only the furniture and some plastic tubs we had quickly tossed some items into were moved, everything else was left behind and we will have to box up and move that ourselves because they took nearly 5 hours to do what should have taken maybe 1-2 hours at most. When I got the bill, I was like - $1200 - for what? Their manager (Randy, maybe, I forget - he was not a pleasant person) had the nerve to blame my sister for not answering his call - or checking in with him - like it's her job to manage his people. He also claimed he did us a favor by reducing the fuel charge (um hello, the truck you sent was big enough for a giant home, how is that our responsibility?). It seemed pretty clear that he instructed his guys to move slow since their earlier job that day had been cancelled - they needed to make it up somewhere. Sure - why not rip off two women that are doing the best they can to help their 90 year old parent adjust to an unexpected move with just a few days notice. One can only hope that karma will catch up to you one day.

Move size: Studio Service cost: $1200

This company is run by thieves of the highest order. They gain your trust by lying about their service and destroy your property faster than you can pay them the exorbitant costs they demand. All my sons moving company was hired by us for a move from Memphis to Chattanooga. We were sold a service that was premium and would require little to no concern on our end and we found out the hard way with our furniture and appliances broken or severely damaged in transit and packing/unpacking into storage unit. They were highly unprofessional and we paid an extra $500 for insurance. We have files a formal claim with the company and they only want to reimburse us $300 out of the $10K in destroyed property. They have been uncooperative and I’m seeking legal counsel against them. I wouldn’t wish them

on my worst enemy

Move size: 3 Bedroom Home Service cost: $7000

My move left me with two badly damaged pieces of furniture. The claim resolution they offered was $150 based upon a weight scale they use in-house. They refused to come to my home and see the furniture and told me I should consider the $150 as a gift. I was repeatedly lied to and misled. I requested and was willing to pay for additional movers (they only sent two) but was told they could handle it. Overall, I was spoken to in a condescending manner, was blatantly lied to when I brought up past communication and quotes from the adjuster and experienced some of the worst customer service I have ever received. If I had wanted my furniture to be trashed, I would have taken it to the dump myself and not paid to have it moved. Same result but cheaper!

Move size: Partial Move Service cost: $600

I was going to move some furniture from a second home to a storage unit near me. They were to be at the house between 1 and 3Pm. At approx 1:20 the store manager called to tell me they needed to reschedule because it was too windy. I had planned the le day for the move. They said they could reschedule me for the next with no changes. I then asked for some kind of adjustment to the price. The manager said NO. I even called corporate who got snotty with me and said no as well. Moving is stressful so canceling the day of the move during the arrival window made it move stressful. There are plenty of moving companies so don't use All My Sons!

Move size: Partial Move Service cost: $135

I am 70 years old and this was undoubtedly the worst moving experience of my life! I’ve had a heart attack and can’t lift heavy loads so I hired this company and two trucks with eight people to do the move for me. Not only did they break and damage most of my furniture, glass items, my sewing machine, the extension hinges on my dresser, but they also stole some items which I can’t prove so I can’t claim and they did not put the boxes and furniture into the rooms that were designated. Therefore, I’ve had to hire other people to come and do the job properly. They also left another trailer full of items and I had to hire another crew and truck for that. They charged me $5300 to do this horrific job and to move literally 15 minutes away. When I tried to get management to take a look at the results of the move, they weren’t interested – not even for quality control purposes. I then contacted corporate and they were more rude. They started calling me “Karen“ in a very disrespectful manner and then told me they were going to hang up on me because they weren’t going to talk about the job. When I called back, they left me on hold for 30 minutes and then went home. All of this because I left a bad review on Google. They deserve far worse than a bad review and I am considering a lawsuit.

Move size: 3 Bedroom Home Service cost: $5321

I was moving from one location in Beverly to another and it was was a townhouse I was moving from. We let them know all of our big items and belongings ahead of time. They quoted us about 2500. They ended up taking 12 hrs to complete the move, damaged about 5 or 6 items and charged us 3900. We have tried to get reimbursed for the damages and the time they took but they tried to tell us we should have gotten extra insurance if we wanted our belongings covered! Insane. Why would I think I need extra insurance to not have my belongings damaged when I am hiring and paying a lot of money for someone to move my stuff?!

NEVER use this company ! Horrible experience overall!

Move size: 3 Bedroom Home Service cost: $3900

I had an antique mirror of my mother's, a step stool and a tote of bathroom items not show up on the move in date. The next day I called and have been calling and been given the runaround on phone on emails, and through texts. No one responds. They are either out of town or waiting to ask the moving men. I want to file the claim but service department keeps disconnecting my calls. I have been cordial and nice but I paid 10000 for a move into another state, and still no response back from them except the dispatcher in Tampa named Kim. This company does not follow its protocol nor standards it claims.

Move size: 3 Bedroom Home Service cost: $10956

I hired All My Sons Moving & Storage – Dallas (DAL 2607; Move ID 12001671; Customer No: 12115444) for my son's move, expecting a straightforward process based on their initial quote. Unfortunately, my experience was far from smooth.

The company quoted 209 dollars per hour for three movers, estimating a three-hour move—which is exactly how long the move took. However, when the movers were finished, the invoice had ballooned to over 2,000 dollars, with no clear explanation for the drastic increase. To make matters worse, they refused to unload our belongings until payment was made in cash or via credit card.

Communication was another major issue. Two of the movers did not speak English, and the third had limited proficiency, making effective communication nearly impossible. When my daughter-in-law specifically requested that a box containing her medication not be moved, the mover disregarded her request and took it to the truck anyway.

Adding to the frustration, when we agreed to pay the inflated invoice, we were told a manager would have to collect the payment in person. We were forced to wait an additional hour for the manager to arrive—only to be charged 175 dollars for that wasted hour.

While packing, the movers made numerous rude and disparaging remarks in Spanish, assuming we wouldn’t understand. However, my daughter-in-law, who is a teacher and understands Spanish due to her work with many Spanish-speaking students, was able to understand everything they said. Their disrespectful comments only added to an already frustrating experience.

Overall, this experience was disappointing and stressful. The lack of transparency, poor communication, and questionable billing practices turned what should have been a simple, three-hour move into a costly ordeal. I strongly recommend not hiring this company!

Move size: 2 Bedroom Home Service cost: $2100

I am a recent customer and am highly dissatisfied with my business.

My move yesterday was a 2.6 mi one way move.

My major complaint is regarding undisclosed fees.

1. I am being charged $108 in gas when this move was 2.6 miles ONE WAY. Gas averages around $4 a gallon.

2. I was charged for "moving supplies" that I did not consent to. Everything that was to be moved yesterday, I packaged myself. It was not packaged. I took responsibility for that. Without my consent or knowledge, staff boxed up my TV (which was already wrapped by myself) and wrapped my filing cabinet (which I did not care to be protected) without my knowledge or consent. I understand that these things cost extra. But I did not request them, want them, or was communicated with your staff about these being added to my service until I recieved the invoice.

3. Travel time. Seems to be an expense that is also exploitative as I am also being charged for labor as well- for which Is allotted for that travel time. If we want to consider travel time. That one way move 2.6 miles one way takes 10 minutes with regular traffic and 15 minutes in extreme conditions. To charge me $199 dollars for a 10 min drive is exploitative.

Let's talk about the process from the start.

I spoke to 3 representatives before your guys presented on moving day. Not ONE of them verbally mentioned over the phone the additional fees outside of the labor costs. All of your calls are recorded, and I heavily suggest you personally go back and listen to these as pricing outside of the labor cost was NOT mentioned.

The representatives I spoke to are Austin, Zach, and Heather.

Heather insists that she told me about pricing and that she "does this every time". Her confidence is admirable but not true. I told her to go back and listen to the call herself as she needs an ego check. She also needs to check herself with customers who are , if they are coming from my experience, reasonably upset to have lack of integrity in the service that the customer is getting.

-Your guys are not professional, very immature and work slowly- I'm assuming that's bc they know they are on the clock.

The infrastructure of your business seems flawed from my prospective. I especially am displeased that payment comes in the middle of the move. As if your belongings are being held hostage without payment. And if you are in my shoes, where you are blind sighted by the outrageous cost and want to dispute that- the customer is PAYING to argue with your staff while their belongings are being held. I have emailed Matt Meaders requesting a refund for the undisclosed fees and also a voice message to which he has yet to respond to.

Move size: Studio Service cost: $879